Retail & e-commerce
AI agents for retail & e-commerce.
AIOC builds ai agents for customer service & admin for Australian retail & e-commerce businesses. A company knowledge base and AI agents that answer common customer questions and take repetitive admin off your team.
The problem
- Ad platforms reporting different numbers
- Stock, sales and spend in silos
- Customer service volume
What we build
- Company knowledge base
- Customer service agent (web, email, SMS)
- Admin agents for data entry and triage
- Human hand-off rules
- Monthly review and tuning
What changes
- Faster replies to customers
- Admin hours back every week
- Consistent answers from one source of truth
Numbers we track for retail & e-commerce
Revenue, ROAS, Cost per acquisition, Repeat rate.
Questions
How does ai agents work for retail & e-commerce?
A company knowledge base and AI agents that answer common customer questions and take repetitive admin off your team. For retail & e-commerce businesses we focus on revenue, roas, cost per acquisition.
Will an agent replace my staff?
No. Agents take the repetitive work so your people can handle the conversations that need a human.