DTC brands · marketplaces · retailers
E-commerce.
If you sell stuff online, your leak is rarely the funnel. It's CX, returns, and the second-purchase moment.
Where it bleeds
The three leaks we see in 80% of e-commerce businesses.
01
CX response time
Tickets sitting 18+ hours. The customer has already disputed on PayPal.
02
Return reason data
Returns happening, reasons not being captured, root cause unfixed.
03
Second-purchase nudge
First purchase done well. Second purchase entirely on luck.
What we'd build
The fix. Built on your stack.
CX agent: handles 70%+ of tickets, escalates the rest with full context
Return-reason capture + weekly digest to product / ops
Behavioural second-purchase sequence — agent decides timing per customer
DTC apparel brand — CX response 18hr → 47min. Repeat-purchase rate up 11 pts.
Ready when you are
Book a free audit call. We'll find your time-leaks.
30 minutes. We map your workflows, find the labour-heavy parts, and give you a written list of the 3 highest-leverage automations for your business. You leave with the list — whether or not we work together.
Not ready? Grab the playbook. Get the Playbook →